1. Contact
Email [email protected]. You can also use the support link inside the application or the relevant Store listing.
Publisher: Yousef Yamin, trading as YYamin, Les monties, 733 Rte de Bernet, Chélan 32140, France (FR).
2. What to include
A useful support request normally includes the app version, operating system version, feature involved, approximate time of the problem, and a short description of the steps that reproduce it. Screenshots can help when they do not expose confidential material.
For model or import issues, mention the general file type and model feature involved. Do not send the original document unless it is necessary and you have permission to share it.
3. Privacy-aware support
OmniPrism Studio does not automatically send analytics, crash reports, search queries, document content, or routine telemetry. If you choose to attach logs, exports, backups, or screenshots, review them first and remove anything unnecessary.
Support messages and attachments are processed by the email services involved in delivery and by YYamin to respond to your request. See the Privacy Policy for the broader data-flow description.
4. Store purchases and refunds
Microsoft Store and Apple App Store purchases, entitlements, and refunds are handled through the relevant Store. Include the Store platform and the order or transaction reference only when needed, and do not send payment-card information by email.